There’s a group of people who rarely get noticed.
They don’t get recognition from customers and employees, investors don’t include them in due diligence, and the community doesn’t ask about them. They put up with long hours, crazy ideas, and mood swings. They tolerate our visions of doing big things and our obsession with seemingly ridiculous details. Continue reading
First impressions are formed by big things: initial appearance, reputation, messaging, friends and affiliations, etc. But over time, our impressions are increasingly formed by the little things, subtleties and nuances that tell us much more about individuals and entities, and lead us to investing in relationships or not.
Our fast-paced world has forced each of us to be multi-tasking, hyper-connected, over-scheduled, and constantly accessible. It affects our attention spans and how we communicate. We’re far more connected than we ever were but we’re also less connected than we ever were.
Fewer people interact face-to-face. Fewer people call to just say “how’s it going?” Fewer people have real conversations. Fewer people look each other in the eye. Fewer people listen. Fewer people say thank you.
Improve three little things this week. See how they make you feel and see how they affect others. See how they still matter.
I love hearing that. I heard it three times this week and each time, it made me smile.
“I’m looking forward” makes it personal. It puts humanity into the equation, making the exchange less of a transaction and more of a relationship. It becomes more about them and less about us, and we know that if we nail it, they’ll come back for more. Look forward to more. Continue reading
It’s easy to push it off. You can always do it tomorrow, next week, next year, next business.
You have more important things to do right now. Fires are burning, people are waiting for your response, the to-do list keeps growing.
Hey, there’s never a good time for it. But it’s what separates the best from the rest. And here’s why the best keep learning. Continue reading
Educators like to say that a teacher often learns more from students than vice versa. Well, the same applies to mentoring yet I’m not sure it gets the same attention. Continue reading